SHOP INFO
FOR ALL ONLINE INQUIRIES
For all online inquiries, please contact: support@seasgetdegrees.com
Seas Get Degrees is proudly based in Hawaii, which means we’re operating on island time. We aim to respond to all emails and messages within 24–48 hours, Monday through Friday.
ORDERING & BILLING
PROMO CODES
Only one offer may be redeemed at a time. NO TWO OFFERS OR PROMO CODES MAY BE COMBINED.
FREE SHIPPING PROMO
All U.S. orders that exceed $100 will receive free shipping, except for "Express Shipping" orders. Select the Flat Rate or Standard Rate with CO2 Offsetting options to receive free shipping for the order.
ADJUSTING YOUR ORDER
Once an order is submitted, you cannot make changes. This includes size changes, shipping information and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. Please email us at support@seasgetdegrees.com.
In the case that the order has already been sent out, check out our Returns/Exchanges process on "Returns" and we’ll get you sorted.
VIEWING ORDERS
You can view your orders online and check on their status by logging into your account at https://account.seasgetdegrees.com.
IF YOU DO NOT RECEIVE CORRECT ITEM(S) OR THE ORDER HAS QUALITY ISSUES
The fastest way to ensure you get what you want is to take photos of your items/invoices and email them us at: support@seasgetdegrees.com. For more on what photos are needed, check out our Damage/Quality Issues process on "Returns" and we’ll take care of you. If approved, we will ship you the new replacement item, free of shipping.
UPDATING ACCOUNT INFORMATION
You can update all your account info by logging into your account at https://account.seasgetdegrees.com.
RETURNS & EXCHANGES
SEASGETDEGREES.COM RETURN POLICY
We want you to love your gear as much as we love designing it. If something’s not quite right, no worries — we’ve got you. You have 30 days from delivery to request a return or exchange. We’ll gladly accept unworn, unwashed, and unaltered merchandise purchased on seasgetdegrees.com for return. For inquiries regarding returns, check out our process on "Returns" and we’ll get you sorted. If your return request is approved, we will then email you a return shipping label to mail back the item(s).
REFUNDS
The return shipping cost will be deducted from your refund amount. We cannot refund a different form of payment. Once we have received your item(s), you will be refunded for the return shipping cost. If you return your item(s) after the return window time frame, we may be able to offer you Seas Get Degrees web-store credit.
We do not offer refunds for e-gift cards.
You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@seasgetdegrees.com.
NONREFUNDABLE POLICY
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGE POLICY
We handle exchanges the same as returns. If you wish to exchange, check out our "Exchanges" process on "Returns" and we’ll get you sorted. If your exchange request is approved, we will then email you a return shipping label to mail back the item(s) free of charge. Once we receive the item(s), we will refund your original form of payment minus the shipping return cost. With that refund, you may then purchase your new item(s) or desired size.
Please note: If you requested an item for exchange that we no longer have available, we’ll process a return instead. If this does occur, you’ll receive a return email to notify you about the return.
DAMAGE/QUALITY ISSUES
Understanding how we can continue to make better choices for the planet we love, especially the salty parts, we will not require you to ship back any defective products. By doing this, we will reduce our contribution to landfill waste and carbon dioxide within our environment. - The Seas Get Degrees Crew
The fastest way to ensure you get what you want is to take photos of your items and email them us at: support@seasgetdegrees.com. If approved, we will ship you the new replacement item, free of shipping, or offer you a refund of your original amount.
Check out the types of photos we need, depending on the issue, on "Returns" and we’ll get you sorted.
SHIPPING AND DELIVERY
Purchased items will be shipped within 3-5 business days of the order.
Your order will most likely be shipped with the Flat Rate. Once shipped, orders are generally received within 3-5 business days. We do not ship on Saturdays, Sundays, or holidays. This means that it could take roughly 10 business days for your order to arrive to you. While we will do all we can to ensure your order is delivered on time, seasgetdegrees.com cannot be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.
You will be charged once you have purchased your items. Orders are subject to verification and approval before shipping.
Once your order has shipped, you will receive an e-mail.
SHIPPING TRANSIT TIMES
All orders are shipped out of Texas. We do our best to ship orders promptly. Please be patient. Shipments vary upon what state it's going to. Usually about a maximum of 7-10 business days.
SHIPPING & HANDLING
DOMESTIC
Rates are based on your Zip Code/Postal Code. All orders within Texas will incur the current Texas sales tax. Orders do not ship until they have been fully processed. Unfortunately, UPS does not service P.O. Box or APO addresses.
INTERNATIONAL
International items ship in 5-20 business days excluding foreign customs processing.
Taxes will be included in your order however, no additional duties will be applied to your order upon checkout. Please refer to your country's local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Seasgetdegrees.com, holds no responsibility for fees that are subjected by international authorities.
PLEASE NOTE: We do our best to keep Customs costs down, however customers shipping orders to destinations outside the United States are responsible for all taxes, duties, tariffs and fees in addition to adhering to all applicable customs laws and restrictions associated with the import of products into that country from the United States. Because these laws and fees can change over time, Seasgetdegrees.com encourages customers to check with the applicable Customs offices before placing an order. Seasgetdegrees.com does not add any of these fees to orders before checkout. Seasgetdegrees.com will not reimburse the Customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.
INTERNATIONAL SHIPMENTS
INVALID SHIPPING ADDRESS
We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.
Duty, VAT And Other Fees
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner supports. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Seasgetdegrees.com, holds no responsibility for fees that are subjected by international authorities.
RISK OF LOSS
All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Seas Get Degrees. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Seas Get Degrees, delivers these items to the carrier.
INTERNATIONAL RETURNS
We do not currently accept online returns and exchanges internationally. If you purchase from our seasgetdegrees.com site, please contact support@seasgetdegrees.com to process your return. For further information, please contact support@seasgetdegrees.com.